To Whom It May Concern:
Amcat is a leading world wide provider of Call Center software catering to the Medium to Small Enterprise market. In March 2003, with the need to begin deploying the next generation of our product, Adaptive Development was chosen to work with our staff. Since being selected, Adaptive Development has worked with internal staff on design, development, testing, site support and maintenance on various aspects of our contact center solutions.
Having previously worked with many of the Adaptive Development team, I had high expectations that they would deliver a high standard of service, and I have not been disappointed. I cannot say enough good things about the Adaptive Development group. This team of consultants has such a high state of synergy among them that they are truly a joy to work with.
The Adaptive Development team has delivered a series of new product features since March 2003. These features were primarily added at their main lab in New Zealand. When these new features went live, they performed well out of the box. This was mainly due to the comprehensive testing done by the Adaptive Development staff prior to delivery of the product for testing. When bugs were found, their detailed logging system allowed them to quickly and accurately detect the problem and provide a timely fix. When a problem was found during an extremely mission critical deployment, they went above and beyond to get the problem rectified, allowing the deployed site to complete their rollout on time. They have shown a willingness to fly to our site or our customer' site at very short notice when necessary.
One of our stated goals was to maintain maintenance and future enhancements of the product in house. In order to ensure this is facilitated frequent code walkthroughs are conducted to quality check the code produced by Adaptive Development. We have always found that the code produced by Adaptive Development is structured very well utilizing a combination of good object orientated programming techniques and good cleanly structured and readable code. Amcat' own programmers have always found it easy to locate and make changes to the code. I am confident that the objective of maintaining and enhancing the code in house has been met.
On a previous occasion working with these consultants, we challenged them with a difficult piece of IVR design. Amcat demanded complete configurability and flexibility in call flow and behavior, scalability and rich feature/functionality. The skeleton design was achieved in a 4 hour brainstorming session between Amcat and Adaptive Development Engineers; a few days later a design document for the project was complete. Due to their experience in designing general software solutions, as well as their knowledge of Call Center Technology, the produced design surpassed my own expectations and that of their competition hands down.
We have been so satisfied with Adaptive Development that we continue to use them, and would not hesitate to engage them for any future new project developments.
If you find yourself or your company in the position of needing to supplement your development staff to accomplish a project and yet be able to maintain the code yourself afterwards I highly recommend you contact Adaptive Development.
Sincerely,
James R. Texter Jr., Chief Technology Officer
Amcat, Inc.